Terms and Conditions

This Agreement was last modified on 18 February 2016.

Terms and Conditions


Your use of the Civena Website and services and tools are governed by the following terms and conditions as applicable to the Website including the applicable policies which are incorporated herein by way of reference. Any user of Civena Website shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, Uder shall be contracting with Civena and these terms and conditions including the policies constitute User’s binding obligations, with Civena.


Membership Eligibility


Use of the Civena Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the Civena website and shall not transact on or use the website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. Civena reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to Civena‘s notice or if it is discovered that you are under the age of 18 years.


User Account and Registration Obligations


User shall be responsible for maintaining the confidentiality of his/her display name, password and all activities that occur under your display name and password. If User provides any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms and Conditions, Civena shall have the right to indefinitely suspend or terminate or block access of your membership on the Website.




By using Civena website or sending emails or other data, information or communication to us, User agrees and understand that User is communicating with us through electronic records and User consents to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.


Limited liability of Civena


In no event shall Civena or its suppliers, affiliates and service providers be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising (in any manner whatsoever, including but not limited to negligence) out of or in connection with Civena, Civena authorised payment gateway facility, services provided by the Logistics Partner or any other services.